Shipping policy

Shipping Policy for Al-Raheem Imports

Thank you for choosing to shop with Bazario. We are dedicated to providing our customers with excellent service and quality products. To ensure a smooth and transparent shopping experience, we have outlined the following shipping policy. Please take the time to review our policy carefully before placing an order with us.

1. Shipping Areas:

  • Bazario currently offers shipping services only within Pakistan. At this moment, we do not offer international shipping. However, we are continuously working to expand our services and will notify customers when international shipping becomes available.

  • We strive to provide efficient and timely delivery to all cities across Pakistan. No matter where you are located, we ensure that your order will reach you in the fastest possible time.

2. Shipping Time:

  • Order Processing Time:
    Once we receive your order, it will be processed. Our team works diligently to ensure that each order is carefully packaged and ready for shipment without any delay.

  • Delivery Time:
    After processing, your order will be dispatched for delivery via a trusted courier service. You can expect to receive your order within 1-5 business days from the shipment date. Please note that delivery times may vary depending on the location of your address and external factors such as weather, holidays, or courier delays.

  • Exceptions:
    In certain rare cases where we face delays due to high demand, holidays, or unforeseen circumstances, we will notify you promptly. However, we strive to meet our standard delivery times as much as possible.

3. Shipping Charges:

  • Shipping Charges Calculation:
    Shipping charges are standard RS 250/- nationwide. This means you can order your favorite products anywhere in the country without the stress of shipping costs!

  • Cash on Delivery (COD):
    We offer Cash on Delivery (COD) as a payment option for all our customers within Pakistan. COD payments are a convenient way to pay at the time of delivery, and you will not need to pay anything in advance. You can also open your parcel before paying the charges!

  • No Hidden Charges:
    There are no hidden charges. The total cost for your order, including the item price and the shipping charges, will be clearly mentioned during checkout. If there are any additional fees or taxes applicable, they will also be disclosed before you complete your order.

4. Order Processing:

  • Timeframe:
    Once you place your order, our team will begin processing it immediately. Orders are typically processed and delivers within 1-5 business days. During this time, we will verify your payment, prepare your order, and package it securely for shipping.

  • Order Confirmation:
    After your order is placed, you will receive an order confirmation email with your order details. This will include the product(s) ordered, the total cost, and your estimated delivery time. If there are any issues or delays with your order, we will contact you as soon as possible to resolve the matter.

  • Shipping Confirmation:
    Once your order is dispatched for delivery, you will receive a shipping confirmation email along with your tracking number. This will allow you to track the progress of your order and stay updated on its estimated delivery time.

5. Tracking Information:

  • Tracking Your Order:
    When your order is shipped, you will receive a tracking number via email or SMS (depending on the details provided during checkout). You can use this tracking number to track your order’s progress directly with the courier service. Tracking information will allow you to view the current status of your shipment and know when it is out for delivery.

  • Tracking Delays:
    In rare cases, there may be a delay in the update of tracking information due to courier system updates or processing delays. If you notice that your tracking information is not updating, please give it some time, or contact us directly for assistance.

6. Lost or Damaged Shipments:

  • Lost Shipments:
    While we take utmost care in shipping your order, if your package goes missing during transit, please notify us within 7 days of the expected delivery date. After receiving your claim, we will investigate the issue with the courier and, if the item is confirmed lost, we will issue a refund for the full amount of the order.

  • Damaged Shipments:
    If your package is damaged upon arrival, please reach out to us immediately. We require that all damaged items be reported to us within 7 days of receipt. You may be asked to provide photos of the damaged item and packaging as part of the claims process. If your item is deemed damaged, we will either issue a refund or send a replacement, depending on your preference and product availability.

  • No Cost to Customer:
    If your order is lost or damaged, you will not incur any additional costs. As you are using Cash on Delivery (COD), no amount will be deducted from your pocket.

7. Returns & Exchanges:

  • Return Policy:
    We understand that sometimes things don't work out. If you are not satisfied with your purchase or if the item you received is defective, we offer a 7-day return and exchange policy from the date you receive your order.

  • Conditions for Returns/Exchanges:

    • The item must be in new, unused, and original condition, including all tags, packaging, and accessories.
    • You will be required to provide proof of purchase, such as the order number or receipt, when requesting a return or exchange.

  • Return Process:
    To initiate a return or exchange, please contact us via our customer service team within 7 days of receiving your order. Our team will provide you with instructions on how to return the item and obtain a replacement or refund.

  • Refund Processing:
    If your return is approved, the refund will be processed to your account based on the payment method used for the original purchase. For COD orders, we will issue a refund to you via bank transfer or another mutually agreed method.

  • Exchange Policy:
    If you wish to exchange a product for a different size, color, or model, we will facilitate this exchange depending on the product’s availability in our stock. In case of exchanges, the return shipping charges are typically borne by the customer unless the item is defective or damaged.

8. Customer Support:

If you have any further questions regarding our shipping policies, feel free to reach out to our customer support team. We are here to help and ensure your shopping experience is seamless. You can contact us via email at [your email] or call us at [your phone number]. We will respond to your inquiries as promptly as possible.

Thank you for shopping with Bazario. We appreciate your trust and look forward to serving you again soon!